OK, my first run in with T-Mobile sucked. I tried to order the Web And Walk USB Stick yesterday, expecting it to be delivered today. I checked my spam filter today, and found this from T-Mobile websales:
"Unfortunately, we were unable to gain verification of your identification and address details using our online systems."
They were unable to make a £2 payment and then refund it. I phoned them up, talked to a very unfriendly and completly unhelpful chap, tried a different card and that failed. I know both cards have credit, so it's not me, it's their shitty address verification system. I am astoundingly angry at T-Mobile at moment. I think if their "customer service" rep was less abrasive and actually helpful I'd be a bit pissed off, but nowhere near as angry as I am now. I don't know why people make a song and dance about UK Call Centres - I'd rather speak to someone helpful in India than the jerk I spoke to in the UK.
I'm in 2 minds about saying "fuck 'em" and going with Vodafone. Especially as I'll be trapped with people for 2 years (which wasn't that much of a concern before this, as years ago I was a Mercury/T-Mobile subscriber and never had a problem with them). If it wasn't for the temptation of free WiFi, I'd be on Vodafone's website right now. Once I calm down I'm going to pop up to the T-Mobile store in town at lunch time (I'm working from home today, thinking that the USB stick would turn up). If that doesn't go well, I will be off to Vodafone.